The agreement behind the hardware, the software, and the service.
These terms cover ordering, delivery, installation, and use of the platform. Enterprise customers typically execute a master agreement. Write to info@presncetech.com for a copy.
Service scope
Presnce Tech supports care teams and families. It does not provide medical advice or emergency dispatch.
Hardware and title
Equipment supplied under a plan remains covered by the plan. Purchase options are available for enterprise buyers.
Acceptable use
Customers are responsible for lawful placement of cameras and for required notices and consent.
Availability
We work toward high availability and publish maintenance windows. Uptime commitments live in enterprise agreements.
Billing
Plans are billed monthly or annually. Enterprise terms are set in the order form.
Changes
Material changes to these terms are communicated in advance to account administrators.